Posts filed under 'Industry News'

Effective Contract Management

Macy Shubak wrote a very useful article about effective contract management in the AlphaTech Counsel Blog. She shares a lot of great perspective on what to look for when developing requirements, finding a solution, and developing a successful program.

Add comment... April 29th, 2010 Author: Bill

What could you buy for $100,000?

Purchasing.com published “On the hunt for contract management software under $100K” comparing over a dozen contract management solutions, and what those solutions could offer for under $100,000. The article offers up tips to help customers quickly get to ROI. One of the keys to ROI is the cost of your contract management solution. Mumboe users already know the power and value of our solution, but we thought we’d share how our solution stacks up against the competition.

Whether you are a small department or a global enterprise, Mumboe provides the tools to take control of your contracts and to quickly see a return on your investment. How can we prove the ROI? We’re glad you asked. Sign up for a free trial account on our website with no hassles and no risk. You are granted immediate access to your account where you can give Mumboe a full-test drive without spending a dime or even talking to a Mumboe representative. Don’t get us wrong, we’ll be happy to speak with you if you’ve got questions.

We believe that the value and benefits in contract management result from collaboration within departments, as well as across departments within the enterprise. That’s why our solution is affordable and designed for use in legal, sales, operations, purchasing and beyond. With complete activity history and permission controls, Mumboe quickly and effectively increases control and visibility of your business agreements. Our goal is to remove the hurdles and provide a world class application that allows your business to take control.

Add comment... January 20th, 2010 Author: Bill

Best Business Tips from yourBusinessChannel.com

We wanted to thank our friends at yourBusinessChannel.com for featuring Mumboe in their video for Best Business Tips.

1 comment November 13th, 2009 Author: Bill

Analyst Report Criteria Biased Against SaaS?

Phil Wainewright wrote a great article outlining many problems with the way analysts judge SaaS products.  The first and probably most important to many buyers is the total cost of ownership comparisons.  Wainewright points out a built in bias in the formula most analysts use to compare on-premise solutions vs. SaaS applications (multiplying the subscription price by three years).  This doesn’t account for the huge cost and disruption of upgrading to a new version of an on-premise solution while SaaS applications are continually upgraded at no cost.

In a recent Forrester report a SaaS collaboration tool was given a low rating for its lack of cross platform support.  Since SaaS applications are not installed, it is absurd to penalize the application for not conforming to an on-premise grading criteria.

A reader pointed out that publishing timetables also skew analyst results.  The typical two year lifetime of an analyst product comparison is designed to coincide with on-premise product delivery cycles.  Normally on-premise products are made available to analysts long before customers have them deployed while a report on a SaaS product is likely two versions behind when the report is issued.  The result is comparing apples to oranges.

Too bad so many enterprise purchasing decisions hinge on an analyst report.  Let’s hope coverage becomes as agile as SaaS development.

Add comment... October 6th, 2009 Author: Bill

Dirty Vendor Tricks

CIO had a great article last week that is a must-read for anyone thinking about or in the process of buying software.  I’m sure for people in the software industry this article will come as no surprise, but for those purchasing software, spending 5 minutes reading this article could save you a lot of pain.

  1. The Magic Demo:  Canned demos seem to work flawlessly and you’ll hear the word “absolutely” as an answer for every question and feature request.  And there’s always a great slide presentation extolling the virtues of this perfect solution to all your problems.
  2. Underbid, then Overcharge:  Total cost of ownership and return on investment is almost impossible to calculate when speaking to some vendors.  At first, the prospects look great, then you get hit with implementation fees, service contracts, and system integrator costs.  They blow your budget out of the water, as well as diminishing the chance for a positive ROI.
  3. The Customer Headlock:  Vendor lock-in can happen in two very different ways.  Hopefully the application exceeds your expectations, the value and benefits are obvious, and the customer service is fantastic.  You want to stay by choice.  You are extremely satisfied.  The second scenario is more common: trap the clients’ data, make switching costs impossibly high, and make the pain of moving your data too great.  The author gives some examples of embedded contractors within the client organization which can lead to relying on them too much or having them sabotage any efforts to change vendors.  You need to know the exit strategy before ever entering the contract.
  4. The Billing Mistake:  Aberdeen Research reported that 7% to 12% of all charges in the telecom industry are mistakes.  This article lists some horrifying examples of what appear to be systematic, intentional overcharges by vendors.  After reading this part, I’m guessing you’ll be calling your accountant or comptroller.
  5. The Forced Upgrade:  You buy version X today and then next week the vendor calls and says “hey, I know you just bought version X, but we released version Y today and I can cut you a great upgrade deal.” Isn’t this something he could have told you last week?
  6. The Clueless Customer:  Bottom line here is do the proper diligence.  Make sure the vendor understands your requirements and is selling you what you need.  If not, you’ll end up with extra costs for change orders and additional features to get the system you originally thought you were buying.

Fortunately this article ends on a positive note:  with SaaS, customers can see how applications really work, and they can back out of a bad fit without sacrificing a huge investment.  I whole heartedly agree. Try the real product on-line at some point without a sales person.  Make sure the cost is obvious, simple, and transparent with no surprises.  Reduce your risk, try it before you buy it and make sure there’s a simple, painless exit strategy.

1 comment September 22nd, 2009 Author: Bill

Ariba Transitions to SaaS

Phil Wainewright posted a very interesting interview with the CTO of Ariba about their move to the SaaS model. He conducted the interview in two parts with the second part here. The CTO discusses Ariba’s transition from conventional licensed software to software-as-a-service and the advantages it brings to clients: elimination of additional infrastructure costs, deployment acceleration, and pay-as-you-go subscription pricing. Hopefully the transition to SaaS by a publicly traded company will help accelerate the market penetration by all SaaS applications. The change from the traditional model to a SaaS model is a dramatic shift for any software vendor, but it exemplifies the correct response for the market’s demand for powerful yet affordable applications.

Add comment... August 25th, 2009 Author: Bill

Couldn’t you just say software?

I recently read an article on internetnews.com titled Gartner: Many Users Dissatisfied With SaaS.  It describes the results of Gartner report based on survey results about SaaS products.  From the title you can tell the picture is somewhat negative, but let’s look at some of the quoted findings:

  • “Of those who had looked at SaaS products but chose not to deploy them, 42 percent said cost had been the barrier…”  Does this mean they chose competing, on-premise software that had a lower cost instead?  Or does it mean something more like we chose not to implement a solution due to budgetary reasons?
  • The above quote went on to say, “…while 38 percent cited integration issues.”  Since when did integration issues become tied to SaaS only?  Isn’t this a major factor in many enterprise software solution decisions?
  • “Thirty-three percent said the SaaS solution they looked at failed to meet technical requirements.”  Again, isn’t this a problem that could pop-up when evaluating any software solution?  Do all non-SaaS products meet technical requirements?

Don’t get me wrong…I get that SaaS is not a silver bullet.  And we agree that decision makers need to evaluate their options when looking for solutions.  I’m just thinking that most of the issues discussed in this article apply to most software solutions.

Add comment... July 10th, 2009 Author: James

One of our Favorite Top 10 Lists

Top 10 Excuses For Not Considering Document Management This Year is a great article by AIIM.  While Mumboe doesn’t fall into the document management category we do reside in that same space of information management and run into very similar situations with our prospects.

Our most heard excuse is #1 on the list and is “If we need to, we can usually find it …” Often times the main reason a prospect has started looking for a product like Mumboe is because they want to find a centralized repository where they can store all of their agreements and allow controlled access to their co-workers in an effort to save time.  However, that reason is not always translated well to those in management that do not deal with the day-to-day requests/fire-drills looking for the executed version of an agreement.

My personal favorite is # 9 about change being expensive.  Too often we see a small team or department trying to implement a solution to relieve some daily headaches and make a process more efficient.  Then IT and/or management get involved and decide that the best course of action is to implement a fully integrated solution across an enterprise.  That sounds great, but what typically ends up happening is the organization falls into a case of analysis paralysis due to the daunting task/cost associated with planning/changing businesses processes that will work with the new ‘solution’.  In the end the project runs significantly over budget or sometimes is never completed.  Meanwhile, the department that was trying to solve one major problem is still stuck without a solution.

Of course the above example is not always the case, but I’m sure you can tell us about a similar story in your organization.

Add comment... July 1st, 2009 Author: Bill

Mumboe Introduces Unlimited Storage

Mumboe is excited to announce a new update to our pricing structure! Starting today, customers that sign up for the full version of the application, Mumboe Pro, will be able to manage hundreds and even thousands of legal documents online, without paying more for additional storage. (Of course, our existing customers are also included in this offer).

Mumboe’s unlimited storage offer is included in Mumboe Pro at the existing price of $24/User/Month. Read-Only Users can also be added for $6/User/Month.

Click here to try Mumboe's pricing calculator.
Click here to try Mumboe’s pricing calculator.

A free trial of the Mumboe application is available at http://www.mumboe.com/.

Add comment... June 18th, 2009 Author: admin

Inc. Magazine Invites Austin CEOs to Talk About Startup Funding

I was invited by Inc. magazine senior editor Rod Kurtz to participate in the magazine’s Knowledge Series panel last night in Austin. The event, titled “Growth, Guts and Glory” was part of a four-city series being hosted by Inc. The topic was raising capital. I was on the panel along with Joel Trammell, CEO of NetQoS; Larry Warnock, CEO of Phurnace Software; and Patrick Durbin, CEO of Planview.

There were a group of local entrepreneurs with a wide variety of questions concerning the details of raising capital including the appropriate time, source and amount. There are no easy answers to these questions, since most scenarios have to be analyzed on a case by case basis. Some common concerns that were discussed were current low valuations amid the turbulent economic conditions. The consensus was that start ups must not lose focus on their product or services during their efforts to get capital. A strong product or service, including revenues and enthusiastic customers, will only help a company’s position when trying to raise capital.

Ultimately it would be optimum if a company does not need capital and can fund growth organically, but this is not the usual scenario. A lot of these decisions are dictated by the business model, the market conditions, and the effective implementation of the desired capital. Obviously there is a tremendous amount of market research and planning required to closely estimate your burn rate, runway and needed capital. Even if you decide not to raise capital, that’s a worthwhile exercise. And lastly, partnering with the right investors, whether angels or VC’s, can be a make or break decision, so choose wisely.

Add comment... June 17th, 2009 Author: Bill